Customer Service Information

If you require assistance, please contact our Customer Service Department at 1-847-716-3005.
If you are calling about an existing order, please have your 9-character Order Number available when you call.

Our Customer Service hours of operation are: 7:00 a.m. to 7:00 p.m. CT Monday - Friday
Our General Mailing Address is: Credentials Solutions, LLC
570 Lake Cook Road, Suite 250
Deerfield, IL 60015
Transcript Authorization forms should be faxed to: The Fax Number in the upper right corner of the form
The Mailing Address for Transcript Authorization forms is: The Name/Address shown in the upper left corner of the form
You May Check the Status of Your Order At: Check the Status of My Order
Contact Parchment Support: Help Center